Billetnet is a platform dedicated to promoting cultural events, concerts, festivals and shows in France.
Legal Notice – Billetnet.fr
Legal Information and Terms of Use for the Billetnet.fr Website
In accordance with the provisions of Law No. 2004-575 of 21 June 2004 for confidence in the digital economy and the General Data Protection Regulation (GDPR), here are the mandatory legal notices for the website Billetnet.fr.
1. Identification of the Website Publisher
Company name: Billetnet
Address: 41 rue de Maubeuge, 75009 Paris
Email: infos@billetnet.fr
Website: https://www.billetnet.fr
Publishing Director: Gaëlle Martin
Editor-in-Chief: Dominique Tonelli
2. Hosting of the Billetnet.fr website
Hosting provider: OVH CLOUD
Address: OVH Groupe SA, a company registered with the Lille Trade and Companies Register under number 537 407 926, located at 2, rue Kellermann, 59100 Roubaix
Website
3. Terms of Use and Access to the Site
3.1 Access to the Site
Access to the Billetnet.fr is free and open to all users with internet access. The user acknowledges having read these legal notices and agrees to abide by them.
3.2 Use of the Site
The Billetnet.fr website offers online ticketing services. Use of the website implies full and unreserved acceptance of the terms and conditions of use described in these legal notices.
4. Protection of Personal Data – GDPR
4.1 Data Controller
In accordance with the GDPR, the controller of the personal data collected on Billetnet.fr is [To be completed – Company name].
4.2 Data Collected
The personal data collected on the Billetnet.fr website may include:
- First and last name
- E-mail address
- Phone number
- Mailing address
- Payment information (secure)
- Browsing data (cookies)
4.3 Purposes of the Processing
The data is collected for:
- Ticket order management
- Sending commercial information (with consent)
- Improving our services
- Securing transactions
4.4 User Rights
In accordance with the GDPR, you have the following rights:
- Right of access to your data
- Right of rectification
- Right to erasure (“right to be forgotten”)
- Right to portability
- Right to object
- Right to restriction of processing
To exercise these rights, please contact us at: dpo@billetnet.fr
4.5 Data Retention
Personal data is kept for the period necessary for the purposes pursued, in compliance with applicable regulations.
5. Cookies and Trackers
5.1 Use of Cookies
The Billetnet.fr website uses cookies to improve user experience and analyze audience. You can configure your browser to refuse cookies.
5.2 Types of Cookies
- Technical cookies (necessary for operation)
- Audience analysis cookies
- Advertising cookies (with consent)
6. Intellectual Property
6.1 Copyright
All content on the Billetnet.fr website (texts, images, videos, logos) is protected by copyright. Any reproduction without authorization is prohibited.
6.2 Brands
The trademarks and logos displayed on this site are registered and protected. Their use without authorization is strictly prohibited.
7. Liability and Limitation of Warranty
7.1 Service Availability
We strive to ensure the availability of the Billetnet.fr website 24/7, but cannot guarantee absolute availability of the service.
7.2 Accuracy of Information
We make every effort to provide accurate and up-to-date information on events and ticketing, but cannot guarantee the absence of errors.
8. Applicable Law and Jurisdiction
These legal notices are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
9. Contact and Complaints
9.1 Customer Service
Email: service@billetnet.fr
9.2 Mediation
In the event of a dispute, you can resort to consumer mediation in accordance with the procedures set out in Articles L.612-1 et seq. of the Consumer Code.
9.3 Reporting
To report illegal content: signalement@billetnet.fr
10. Digital Accessibility
Billetnet.fr is committed to making its site accessible in accordance with WCAG standards and French regulations on digital accessibility.
11. Update of Legal Notices
These legal notices may be modified at any time. The current version is the one published on the Billetnet.fr website.
Last updated: 29/02/2025
12. Additional Ticketing Information
12.1 Terms of Sale
The terms and conditions of ticket sale are detailed in our General Terms and Conditions of Sale, accessible on each order page.
12.2 Refunds and Cancellations
The refund and cancellation policies are detailed for each event and in our Terms and Conditions. However, as a reminder, since no purchases can be made directly on our website, all claims must be submitted directly to the authorized reseller.
12.3 Ticket Resale
The resale of tickets purchased on Billetnet.fr may be subject to specific conditions according to applicable legislation.
These legal notices have been drafted in accordance with current French legislation and the requirements of the GDPR. For any legal questions, we recommend consulting a specialist lawyer.