GDPR

Privacy Policy and Personal Data Protection – Billetnet.fr

Last updated: May 2025

1. Introduction and GDPR Commitment

Billetnet.fr, your trusted online guide for shows, concerts and cultural events in France, is fully committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

This privacy policy details how we collect, use, store and protect your personal information when you use our online ticketing platform.

2. Data Processing Controller

Billetnet.fr – Online ticketing service

3. Personal Data Collected on Billetnet.fr or Partner Networks

3.1 Identification and Contact Data

  • First and last name
  • E-mail address
  • Phone number
  • Postal address (if necessary)
  • Date of birth (for certain events with age restrictions)

3.2 Order Data and Partner Ticketing Services

  • History of ticket purchases for shows and concerts
  • Cultural event preferences
  • Seat selection and ticketing options
  • Secure payment information (partially masked)

3.3 Navigation Data

  • IP address and geolocation data
  • Cookies and browsing trackers
  • Navigation history on billetnet.fr
  • Ticketing platform usage data

4. Purposes of Data Processing by our advertising partners

4.1 Online Ticketing Management

  • Processing of ticket orders for shows, concerts, theatre
  • Issuance and sending of e-tickets
  • Ticketing customer service management
  • Booking and cancellation tracking

4.2 Personalization of the User Experience

  • Personalized cultural event recommendations
  • Alerts about new shows and discounts, or even invitations (depending on available offers)
  • Loyalty program and special offers

4.3 Marketing and Communication

  • Newsletter for events and shows
  • Ticket promotional offers (discounts up to 80%)
  • Free invitations to selected events
  • Communication about new cultural events

5. Legal Basis for GDPR Processing

  • Contract execution : Ticket order management
  • Legitimate interest : Improvement of our services, security
  • Consent : Direct marketing, non-essential cookies
  • Legal obligation : Retention of invoices, anti-fraud measures

6. Data Retention Period

6.1 Active Customer Data

  • User account : For the entire duration of the business relationship + 3 years
  • Order history : 10 years (accounting requirements)

6.2 Marketing Data

  • Newsletter consent : Until consent is withdrawn
  • Prospecting data : 3 years after the last contact

6.3 Technical Data

  • Connection logs : maximum 12 months
  • Cookies : According to the duration defined in our cookie policy

7. Data Sharing and Transfer

7.1 Trusted Partners

  • Event organizers : For managing show tickets
  • Secure payment providers : For transaction processing
  • Delivery services : For sending physical tickets if necessary

7.2 International Transfers

Your data may be transferred to third countries that have an adequacy decision from the European Commission or with appropriate safeguards (standard contractual clauses).

8. Your GDPR Rights on Billetnet.fr

8.1 Right of Access

You can request access to all your personal data processed by Billetnet.fr.

8.2 Right of Rectification

Correct or update your personal information directly in your customer area.

8.3 Right to Erasure (“Right to be Forgotten”)

Request the deletion of your data under certain legal conditions.

8.4 Right to Portability

Retrieve your data in a structured and machine-readable format.

8.5 Right of Objection

Object to the processing of your data for direct marketing purposes.

8.6 Right to Limitation

Request the limitation of treatment in certain circumstances.

To exercise your rights : Contact us at dpo@billetnet.fr with a copy of your identity document.

9. Data Security on Billetnet.fr

9.1 Technical Measures

  • SSL/TLS encryption for all transactions
  • Secure servers and advanced firewalls
  • Regular and redundant backups
  • Two-factor authentication available

9.2 Organizational Measures

  • Regular training of staff on data protection
  • Strict security policy and regular audits
  • Data access is limited to authorized personnel.
  • Security Incident Response Procedures

10. Cookies and Trackers

Billetnet.fr uses cookies to improve your browsing experience and offer personalized services. See our full cookie policy for more details on the cookies used and your management options.

10.1 Types of Cookies

  • Essential cookies : Ticketing system operation
  • Performance cookies : Audience analysis
  • Marketing cookies : Targeted advertising and retargeting

11. Protection of Minors

Billetnet.fr does not knowingly collect personal data from children under 16 without parental consent. If you believe a minor has provided personal information, please contact us immediately.

12. Changes to the Privacy Policy

This policy may be updated to reflect changes in the law or our services. Any significant changes will be notified to you by email or via a notice on our website.

13. Contact and Complaints

13.1 Contact DPO

  • Email : dpo@billetnet.fr
  • Correspondence : Data Protection Officer – Billetnet.fr

13.2 Supervisory Authority

In the event of a dispute, you can file a complaint with the CNIL (National Commission for Information Technology and Civil Liberties):

  • Website : www.cnil.fr
  • Address : 3 Place de Fontenoy, 75007 Paris

14. GDPR Glossary

  • Personal data : Information that allows the identification of a natural person
  • Processing : Any operation performed on data (collection, storage, use, etc.)
  • Data controller : The entity that determines the purposes and means of the processing
  • Legal basis : Legal grounds authorizing the processing of data

Billetnet.fr – Your trusted online guide for all your cultural events in France

Shows, concerts, theatre, discounts up to 80%, free invitations – GDPR compliant