General Terms and Conditions of Use – Billetnet.fr
1. Presentation of the Billetnet.fr service
1.1 Definition of the online ticketing service
Billetnet.fr is a ticketing platform dedicated to promoting and disseminating information about cultural events, concerts, theater performances, festivals, and shows in France. Our online ticketing site allows users to discover a wide selection of events without making any direct transactions on the platform.
1.2 Publishing company
Publishing Director: Gaëlle Martin
Hosting: OVH Cloud
Email Contact: HERE
2. Purpose and scope of the Terms and Conditions
2.1 Scope of the general terms and conditions
These General Terms and Conditions of Use (GTC) govern the use of the Billetnet.fr ticketing website and define the rights and obligations of users in the context of their browsing on our platform for shows and cultural events.
2.2 Acceptance of the terms of use
Access to and use of the Billetnet.fr website implies full and unreserved acceptance of these Terms and Conditions. Any user who does not wish to be bound by these conditions should refrain from using the online ticketing service.
3. Definitions – Ticketing Glossary
3.1 Specialized Terminology
- Ticketing services for shows : Promotion and information service for cultural events
- Event platform : A website that allows users to discover events
- User : Any individual or legal entity accessing the Billetnet.fr website
- Event : Concert, show, theatre, festival or listed cultural event
- Organizer : Person or entity responsible for organizing an event
- Ticketing provider : External partner managing the actual sale of tickets
4. How to access the ticketing service
4.1 Conditions of access
Access to the Billetnet.fr ticketing website is free and open to all. No prior registration is required to view information about shows, concerts, and cultural events available on the platform.
4.2 Service Availability
Billetnet.fr strives to ensure optimal availability of its online ticketing service 24/7. However, temporary interruptions may occur for technical maintenance or force majeure reasons.
4.3 Technical Developments
The site reserves the right to develop, modify or suspend the platform without notice for maintenance reasons or for any other reason deemed reasonable.
5. Features of the Billetnet.fr platform
5.1 Ticketing Information Services
Billetnet.fr offers the following services:
- Consulting the calendar of events and shows in France
- Detailed information on concerts, theatres and festivals
- Presentation of the artists, venues and performance dates
- Redirection to partner ticket sales platforms
- Alerts and notifications about new events
5.2 Referencing cultural events
Our team selects and lists new shows, concerts and cultural events daily to enrich the offering available on Billetnet.fr and provide the best possible user experience.
6. Ticket booking and purchase process
6.1 No direct sales
Important: Billetnet.fr does not sell tickets directly to shows. Our platform exclusively directs users to authorized partner ticketing providers for the actual purchase of tickets.
6.2 Redirection to ticketing partners
When a user wishes to purchase tickets for an event, they are automatically redirected to the organizer's official website or to a partner ticketing platform authorized to carry out the transaction.
6.3 Transaction Responsibility
Terms of sale, prices, availability and refund procedures are the sole responsibility of the ticketing providers to whom users are directed.
7. User Obligations and Responsibilities
7.1 Proper use of the ticketing website
Users agree to:
- Use the Billetnet.fr website in accordance with its informational purpose.
- Do not disrupt the normal operation of the platform
- Respect intellectual property rights
- Do not distribute illegal or offensive content.
7.2 Information Verification
Users are responsible for verifying event information (dates, locations, prices, availability) with organizers or sales platforms before purchasing tickets.
8. Intellectual Property and Copyright
8.1 Protection of Billetnet.fr content
All elements of the Billetnet.fr website (texts, images, graphics, logo, icons, sounds, software) constitute works protected by the provisions of the Intellectual Property Code and by the international conventions in force.
8.2 Rights to event content
The information, photographs, and content relating to events, artists, and shows remain the property of their respective owners. Billetnet.fr has permission to use them for promotional purposes.
8.3 Authorized Use
Users may view and print pages from this site for personal, non-commercial use. Any reproduction, representation, modification, publication, or adaptation, in whole or in part, is prohibited without prior written authorization.
9. Protection of personal data – GDPR
9.1 Data Collection
When browsing Billetnet.fr, certain data may be automatically collected (IP address, browser type, pages viewed) for statistical purposes and to improve the service.
9.2 Purposes of processing
The data collected is used exclusively for:
- Improving the user experience on the ticketing system
- The establishment of attendance statistics
- Sending information about new shows (with consent)
9.3 User Rights
In accordance with the GDPR, users have the right to access, rectify, erase, object to, and transfer their data. These rights can be exercised by contacting: rgpd@billetnet.fr
9.4 Data Retention
Browsing data is stored for a maximum of 13 months. Contact details voluntarily provided are kept until the user requests their deletion.
10. Cookies and tracking technologies
10.1 Use of cookies
The Billetnet.fr website uses cookies to improve the browsing experience, compile audience statistics and personalize the display of events according to user preferences.
10.2 Types of cookies used
- Technical cookies : Necessary for the website to function
- Analytical cookies : Audience measurement and behavioral analysis
- Personalization cookies : Improved user experience
10.3 Cookie Management
Users can configure their cookie preferences at any time via their browser settings or using the cookie management tool available on the website.
11. Billetnet.fr's Responsibility
11.1 Limitation of Liability
Billetnet.fr, acting solely as an information intermediary, cannot be held responsible:
- The accuracy, completeness, or timeliness of the information disseminated
- Malfunctions of partner ticketing websites
- Terms and conditions of sale applied by event organizers
- Technical problems occurred during the redirections.
11.2 Third-party liability
Responsibility for ticket sales, event organization, refunds and customer management lies exclusively with the organizers and ticketing providers to whom users are directed.
11.3 Force majeure
Billetnet.fr cannot be held responsible in the event of force majeure or circumstances beyond its control preventing the normal execution of the service.
12. Content moderation and reporting
12.1 Moderation Policy
Billetnet.fr reserves the right to moderate, delete or refuse the publication of any content deemed inappropriate, illegal or contrary to these Terms and Conditions.
12.2 Reporting Abuse
Users can report any problematic content or violation of the Terms of Service to: moderation@billetnet.fr
13. Hyperlinks and Partnerships
13.1 Outgoing links
The Billetnet.fr website contains hyperlinks to third-party websites (organizers, partner ticketing services). These links are provided for informational purposes only, and Billetnet.fr has no control over the content of these external sites.
13.2 Incoming Links
The creation of hyperlinks to the Billetnet.fr website is permitted provided that they do not harm the image and interests of the site and that they respect intellectual property rights.
13.3 Ticketing Partnerships
Billetnet.fr may establish partnerships with ticketing platforms, event organizers and cultural sector players in compliance with these Terms and Conditions.
14. Changes to the general terms and conditions
14.1 Changes to the Terms and Conditions
Billetnet.fr reserves the right to modify these General Terms and Conditions of Use at any time to adapt to legal, technical or commercial developments.
14.2 User Information
Changes to the Terms and Conditions will be communicated to users by publication on the Billetnet.fr website. Users are advised to check this page regularly for any updates.
14.3 Acceptance of changes
Continued use of the site after modification of the Terms and Conditions constitutes acceptance of the new conditions by the user.
15. Dispute Resolution and Applicable Law
15.1 Applicable Law
These Terms and Conditions are governed by French law. Any dispute relating to the interpretation and performance of these terms and conditions shall be subject to French law.
15.2 Prior Mediation
In the event of a dispute, the parties will endeavor to resolve it amicably. Mediation may be initiated before any legal action is taken.
15.3 Jurisdiction
In the absence of an amicable settlement, the French courts shall have sole jurisdiction over disputes relating to the use of the Billetnet.fr website.
16. Accessibility and natural referencing
16.1 Accessibility Commitment
Billetnet.fr strives to make its ticketing website accessible to the widest possible audience, in accordance with current web accessibility standards (RGAA). Update in progress.
16.2 Ticketing SEO Optimization
Our platform is optimized for search engines to make it easier for French internet users to discover cultural events and shows.
17. User Contact and Support
17.1 Billetnet.fr customer service
For any questions regarding the use of the Billetnet.fr platform:
- Email: infos@billetnet.fr
- Postal address: 41 rue de Maubeuge, 75009 Paris
- Contact us: HERE
17.2 Support Hours
Customer service is available Monday to Friday from 9am to 6pm (excluding public holidays).
Last updated: February 29, 2025
Version: 1.0
These General Terms and Conditions of Use constitute the entire agreement between Billetnet.fr and its users regarding the use of the online ticketing service.